Frequently asked Questions

Shipping

We ship to US and Canada only, most of the orders will be shipped within 24hr. When you place a order we will send you confirmation followed by trucking number after item is shipped. We currently use USPS First class and Priority mail. Shipping times estimates will be displayed during check out. Dont miss on special offers and sign up to our email newsletter to get cupons, discounts and free shipping.

 

Packaging and the Environment

Here at Rustic Roots we are all about living in peace with nature, and close to the nature! That's why all of our natural products are made with plant based oils and no harsh chemicals packed in Kraft paper, environmentally friendly material that is fully recyclable. Please Recycle!

 

Returns Policy

We offer 100% guarantee that you will the love quality of our handmade bath and beauty products.

Refunds
If you are unsatisfied with our product and would like to return it please contact us! We will ask few questions, send you pre-paid shipping label and cover all shipping costs back to us! Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Hello@RusticRootsSoap.com.

Exchanges (if applicable)
We can replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at Hello@RusticRootsSoap.com. We will send you pre-paid shipping label and cover all shipping costs.